Shipping

Canadian Orders

We ship Canadian orders via Purolator Ground, UPS, and Canada Post's Expedited Parcel service from our Guelph, Ontario location. Orders are typically shipped within 1 business day of payment. For custom products, shipping may take up to 3 business days. Most Canadian residents receive their orders within 1-7 business days.

Express Shipping: Available for an additional fee at checkout.

USA and International Orders

U-RAAW! ships to the United States and selected international locations. Orders shipped outside of North America may be subject to restrictions, import duties, or taxes, and are handled on a case-by-case basis.

International Customers: Please contact us via email before placing an order to discuss shipping options and restrictions.

Free Shipping

Canadian orders over $150 qualify for free shipping, using Canada Post, Purolator, or UPS ground services.

Shipment Tracking

Once your order is shipped, you will receive a tracking number via email to monitor your package's progress online.

Returns and Refunds

Standard Returns

To initiate a return, please contact us within 48 hours of receiving your order.

  • Eligibility: Most unopened products are eligible for a full refund of the purchase price. Products must be sealed, unopened, and in their original packaging.
  • Shipping Costs: Customers are responsible for return shipping costs.
  • Insurance: All return shipments must be insured. If items are lost or damaged during return transit due to insufficient insurance, we cannot issue refunds.
  • Refunds: Refunds (minus original shipping costs) will be processed upon receipt and inspection of the returned products.

Return Authorization

Before returning a product, please contact our returns department to receive a Return Authorization Number. Once you have your authorization number, ship your return to:

U-RAAW! Health Foods
16-930 Woodlawn Road West
Guelph, ON
N1K 1T2

Damaged or Incorrect Items

If your order arrives damaged or contains incorrect items, contact us within 48 hours of delivery. We will resolve the issue promptly.

Taxes

Applicable taxes are calculated based on your shipping address.

  • HST: ON-13%, NL-13%, NS-15%, NB-13%
  • GST: 5% for remaining provinces.
    Taxes are also applicable to shipping fees and certain items.

Payment Methods

We accept the following payment options:

  • Major Credit Cards
  • Interac e-Transfer
  • PayPal

All payments are processed in Canadian dollars (CAD).

Thank you for choosing U-RAAW! Health Foods. If you have any questions about your order, shipping, or returns, feel free to contact us—we’re here to help!