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Canadian Orders
Canadian orders to physical addresses are shipped via Courier (Fedex, Purolator, GLS, Canpar) from our Guelph, Ontario location usually within 2 business days of payment. Canadian residents should receive orders within 5-10 business days.
P.O. Box addresses are shipped via Canada Post Expedited Parcel, and may incur an additional fee.
Express shipping is available for an additional fee - please contact us for a quote.
USA/International Orders
U-RAAW! ships all items to the United States. Orders that require shipment to any location outside of North America may be subject to restrictions, or import duties and/taxes, and will be handled on a case-by-case basis. If you are an international customer, please contact us via email before placing an order.
Free Shipping
Canadian orders over $125 qualify for free shipping and are shipped via Canada Post's Expedited Parcel service. If you would like faster service Priority and Express Post options may be selected at checkout.
Shipment Tracking
You will receive a tracking number via email once your order is shipped so that your package can be tracked online at www.canadapost.com.
Returns
Please contact us within 48 hours if there is a problem with your order.
Most unopened products can be returned for a full refund of the purchased price. Products must be sealed, unopened, and in original packaging. Products must be shipped back to U-RAAW! at the customers' expense. All merchandise must be insured properly by the customer. Refunds will be issued upon receipt of the returned products, minus shipping costs. If items are not insured properly and get lost or damaged when returned, we cannot grant refunds.
Once you have contacted our returns department and received a return authorization number, you may ship your item to the following address:
U-RAAW! Custom Health Foods
PO Box 3344
Guelph, ON
N1L1B4
Damaged or Incorrect Items
In the event that your order arrived damaged or you received the incorrect item(s), please contact us within 48 hours after receiving your order.
Taxes
Taxes are applicable to shipping, and some items. HST rates: ON-13%, NL-13%, NS-15%, NB-13% and the remaining provinces 5% GST only.
Payment Methods
U-RAAW! accepts all major credit cards as well as Paypal. All payments are to be made in Canadian dollars.